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Frequently Asked Questions

Faq

What size pet door will I need?

Our pet door comes in 11 standard sizes that fit the smallest cat to Great Danes.  We can also make a custom size door if needed.  Refer to our breed charts and sizing guide web pages to help you with your choice.  Feel free to call customer service if you need more assistance.

Which model is best for me?

We offer 10 different models of pet door for almost any application imaginable.  What model you need depends not only on your pet but also on the locations you have available for installation.  Our wall model is our most popular model but it doesn’t work for everyone.  See the model comparison chart to view the recommended applications of each of our models.

How does a Hale Pet Door™ work?

Our pet doors are designed to be safe, secure and comfortable for your pet.  Rather than using hard plastic or two pieces of flexible plastic or any tinted plastic, our flaps are made of clear, flexible vinyl that easily swing in or out when your pet pushes on them.  And because our flaps are in one piece, there is nothing for your pet to get caught on as they use the door, even if they change their mind partway through.  The magnets hold the flap securely but still gently enough that your pet should have no trouble opening the door. 

Why do Hale Pet Doors cost more than other brands?

Our pet doors are made with the highest quality workmanship and of the finest materials available.  We use only extruded aluminum framing, pvc vinyl flaps and King Starboard® security covers.  Because these materials are superior, our pet doors are much heavier for greater strength and durability. 

Can I lock my pet door?

Absolutely.  All of our pet doors (except the screen model) come standard with a King Starboard® security cover.  Starboard is manufactured for marine applications and is virtually indestructible.  This cover can be locked into place with our steel positive action pin lock to make your pet door virtually impregnable.

What prevents insects, rodents or other animals from getting inside?

Hale pet doors are designed to seal very tightly.  We use heavy pile weather stripping and strong alnico magnets. Therefore, insects and small animals cannot push their way in through the pet door. Since the flaps are also sealed and do not hang open, larger animals do not see an opening to get started. Most animals need a little conditioning to get used to using a pet door and won’t push against something that isn’t already open.  We recommend keeping all food and water away from the area of the pet door, either inside or outside the house, so unwanted animals are not even attracted to the area in the first place.  If you have further security or animal intrusion concerns, we offer a full line of security products to complement our pet doors.

What color choices do I have?

Our pet doors come in four standard colors:  brushed aluminum (satiny silver color), dark bronze (almost black), Arizona Beige (tan), and white.  The brushed aluminum and dark bronze finishes are both anodized aluminum and the white and Arizona Beige finishes are both hard coat paint for durability.  We can also mix and match the inside and outside frames of your pet door to match the interior and exterior of your home if desired. 

Additionally we have several choices for security covers.  Our standard security covers are made of an opaque material and are designed to complement each or our frame colors. (Black with Dark Bronze, Dolphin Gray with Brushed Aluminum, Sanshade with Arizona Beige, and White with White). 

Do I have to install my pet door by myself?

With their self framing design, our pet doors are designed to be extremely easy to install.  If you have a basic working knowledge of power tools and home repairs, our doors can easily be installed in most applications by any do-it-yourselfer.  We have also provided installation instructions for download on this website and we have experienced technicians available for free telephone consultation if desired.  Of course, if you don’t want to install your own pet door, we have a large network of franchises and dealers across the country who would be happy to assist you.  See our locations and dealers page on this site for the location nearest you.  NOTE:  Some applications such as our “In Glass” model can only be installed professionally.  Refer to our model comparison chart for more information.

October 22, 2009 03:15