Hale Pet Door accepts American Express, Discover, Mastercard and Visa. We also accept echeck payments.
Residents of Colorado and Arizona must pay sales tax.
We gladly ship to international addresses. However, a shipping quote needs to be generated and approved before the order is completed. International customers are responsible for payment of all customs fees, duties, taxes or VAT charges incurred. This fee is not included in the shipping charges you pay to Hale Pet Door but are paid directly to the appropriate agency for your country. Generally these fees must be paid before you can receive your package. We do not have any method of determining ahead of time whether you will be required to pay a fee or what the rate will be.
Standard Processing Time:
Our standard processing time is listed in the chart below.
Please note that above times processing times may be longer due to high volume, holidays, or other circumstances beyond our control.
All orders with special request processing must have it written on the order.
Expedited shipping charges are not included in the above surcharges.
Standard Shipping Methods:
Our standard shipping method is either Fedex Ground or Home Delivery or United States Postal Service Priority Mail. If you live in the 48 contiguous United States and order any of our smaller replacement parts (not including flaps), they will be shipped via USPS and tracking is not provided. If you order flaps, any larger replacement parts, pet doors, ramps, barriers, and other larger items, they are shipped through Fedex and tracking numbers are emailed to you
Fedex Ground or Home Delivery generally takes 1-7 days based on the distance to the destination from our factory and shipping facility in Canon City, Colorado.
USPS Priority Mail generally takes 6-10 days.
If you live in Alaska, Hawaii or outside the United States, we will provide you with shipping quotes to determine the speed and method of shipping you prefer. Once you have chosen your desired shipping method and speed, we will process your order.
Optional Shipping Methods:
You also have the options of Express Shipping for your order either through Fedex or the United States Postal Service. NOTE: Expedited shipping does not reduce in house processing time. Pet doors containing glass will still require 1-2 weeks for cutting and tempering. Barriers are built upon order and can take up to a week. Etc. Please keep these processing times in mind when choosing express shipping.
Some of the express shipping options and shipping speeds we regularly offer are listed below:
Standard Shipping Rates:
Shipping rates vary depending on the products ordered and the destination. Below are the standard Fedex rates for the 48 contiguous United States.
Shipping for Multiple Items:
When you order two or more items in the same order, where possible we will package the items together to make shipping as economical as possible. In some cases though this is not feasible as it would make the box sizes too large or the items would damage each other during shipping. If you would like a quote for multiple items, add them to your shopping cart and enter your shipping information to get an accurate quote.
We strive to ensure that your products are available for shipping as noted in the timetables above. On extremely rare occasions, we have an issue when a supplier cannot provide us our materials in a timely manner. Rather than compromise our high quality standards and use lower quality materials, we choose to wait for the appropriate materials to process your order. Should this circumstance arise, we will contact you via phone or email and make arrangements satisfactory to both parties.
May 12, 2011 00:00
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