Our standard processing time is listed in the chart below. Our business days are Monday through Friday. Please note that this is the in-house processing time before the items are shipped. Shipping times vary based on your location and the shipping speed selected and should be added to these estimates. All products are built to order and are not “stocked”, however, we ship as soon as an item is built and can oftentimes ship quicker than the times listed below.
Please note that processing times may be longer due to high volume, holidays, or other circumstances beyond our control. All orders with special request processing must have it written on the order.
|Door Model, Wall Model, Frames||Ships in 3-5 business days|
|Screen Model, In Glass Model, Custom Size Doors-walls, doors, screens, in glass||Ships in 5-7 business days|
|Replacement Parts||Ships in 1-3 business days|
|Customized Speciality Items||Ships in 4-6 weeks, dependent upon industry lead times|
|Kennel Models||Call 800-646-4773 for expected build times|
You also have the options of Express Shipping for your order either through FedEx or UPS.
NOTE: Expedited shipping does not reduce in-house processing time. Please keep the above-mentioned processing times in mind when choosing express shipping.
|Shipping Method||Shipping Speed|
|FedEx Express Saver or UPS Three-Day Select||3rd business day by 4:00 p.m.|
|FedEx 2 Day or UPS Second Day Air||2nd business day by 4:00 p.m.|
|FedEx Standard Overnight (does not include Saturdays) or UPS Next Day Air Saver||Next business day afternoon|
|FedEx Priority Overnight or UPS Next Day Air Early A.M.||Next business day morning (usually 10:00 a.m.)|
|FedEx Next Day Saturday Delivery Or UPS Next Day Air Saturday Delivery||Ships Friday, delivered by Saturday afternoon|
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