Safe Dog Doors
Built To Last

Great Customer Service! I installed my Hale Pet Door back in early 2007. Finally in 2021 I needed to replace the flaps. I did and in the last week I noticed the inside flap hanging down. I took it out to see if it was just slipping and it wasn’t. It was tearing. I emailed Hale Pet Door expressing my disappointment and they shipped me out new flaps at no charge! That is awesome customer service!! The dog door itself is awesome as well!!! Thank you for having great customer service especially when that seems overall to be on the decline!

This company is Great! Have one of their dog doors that is almost 20 years old. The flaps finally wore out a few years ago (lasted 15+ years with two 100 pound labs pounding in and out) so I ordered replacements. One of them had a little problem – called Hale and they immediately honored their 5 year warrantee and shipped new ones out No Questions Asked. That is great customer service! Highly recommend their products and their customer service is second to none.

Purchased a Hale Pet Door for my four English Setter rescues and fosters- 2 males, 2 females, ranging in weight from 35-60 pounds, aged 2-14, and of various heights. I live in the northeast with a 90+-year-old parent who used to have to constantly let the dogs in and out all day (we have an electric fence system). Although my oldest girl was too arthritic to use our double-flap wall-installed door, the others have used and enjoyed the Hale pet door comfortably and easily. I now have a 6 month old cattle dog rescue who thinks running in and out of the house all day long is the most fun she could ever have! We had a cold and windy winter and I waited to see how the Hale door would fare through it before writing a review. This door has never leaked cold air, snow or rain. I unconditionally recommend the Hale Pet Door.