Please see below for information regarding our processing times, shipping methods, international shipping, backorders, and more.
Standard Processing Time:
Our standard processing time is listed in the chart below. Our business days are Monday through Friday. Please note that this is the in-house processing time before the items are shipped. Shipping times vary based on your location and the shipping speed selected and should be added to these estimates. All products are built to order and are not "stocked", however, we ship as soon as an item is built and can oftentimes ship quicker than the times listed below.
|
Products/Options |
Shipping Estimate |
|---|---|
|
Door Model, Wall Model, Frames |
Ships in 3-5 business days |
| Screen Model, In Glass Model, Custom Size Doors-walls, doors, screens, in glass | Ships in 5-7 business days |
| Replacement Parts | Ships in 1-3 business days |
| Customized Speciality Items Which Include: Panel and Window Inserts, Ramps, Simple Security Barriers |
Ships in 4-6 weeks, dependent upon industry lead times |
| Kennel Models | Call 800-646-4773 for expected build times |
Please note that processing times may be longer due to high volume, holidays, or other circumstances beyond our control.
All orders with special request processing must have it written on the order.
Standard Shipping Methods:
Our standard shipping method is either FedEx Ground or Home Delivery, UPS Ground, or United States Postal Service Priority Mail. If you live in the 48 contiguous United States and order any of our smaller replacement parts (not including flaps), they will be shipped via USPS. If you order flaps, any larger replacement parts, pet doors, ramps, barriers, and other larger items, they are shipped through FedEx or UPS. Some oversized items can only be shipped via FedEx Freight. Tracking numbers are emailed to you no matter which shipping method you choose.
FedEx Ground or Home Delivery or UPS Ground generally takes 1-7 days based on the distance to the destination from our factory and shipping facility in Canon City, Colorado.
USPS Priority Mail generally takes 6-10 days.
If you live in Alaska, Hawaii, or outside the United States, we will provide you with shipping quotes via our website to determine the speed and method of shipping you prefer. If for some reason, our website will not provide you with an automated shipping quote, you can call us at 800-646-4773 or email us at info@halepetdoor.com for assistance. Once you have chosen your desired shipping method and speed, we will process your order.
Optional Shipping Methods:
You also have the options of Express Shipping for your order either through FedEx or UPS. NOTE: Expedited shipping does not reduce in-house processing time. Please keep the above-mentioned processing times in mind when choosing express shipping.
Some of the express shipping options and shipping speeds we regularly offer are listed below:
| Shipping Method | Shipping Speed |
|---|---|
| FedEx Express Saver or UPS Three-Day Select | 3rd business day by 4:00 p.m. |
| FedEx 2 Day or UPS Second Day Air | 2nd business day by 4:00 p.m. |
| FedEx Standard Overnight (does not include Saturdays) or UPS Next Day Air Saver | Next business day afternoon |
| FedEx Priority Overnight or UPS Next Day Air Early A.M. | Next business day morning (usually 10:00 a.m.) |
| FedEx Next Day Saturday Delivery Or UPS Next Day Air Saturday Delivery | Ships Friday, delivered by Saturday afternoon |
International Shipping:
We gladly ship to international addresses via FedEx, UPS, or USPS depending on what services are available in your location. However, a shipping quote needs to be generated and approved before the order is completed. International customers are responsible for payment of all customs fees, duties, taxes, or VAT charges incurred. This fee is not included in the shipping charges you pay to Hale Pet Door but are paid directly to the appropriate agency for your country. Generally, these fees must be paid before you can receive your package. We do not have any method of determining ahead of time whether you will be required to pay a fee or what the rate will be.
Shipping for Multiple Items:
When you order multiple items in the same order, it is usually not feasible for us to package them together as it would make the box sizes too large or the items would damage each other during shipping. Some small parts will be combined for shipping but most orders including pet doors or other large products will be packaged and shipped individually. Therefore, you will receive multiple tracking numbers and multiple packages. If you are ordering 5 or more pet doors, please call us for a shipping quote as we can sometimes get cheaper prices with pallet shipping instead of individual packaging or by using FedEx or UPS Multiweight Service.
Backorders:
We strive to ensure that your products are available for shipping as noted in the timetables above. On extremely rare occasions, we have an issue when a supplier cannot provide us with our materials in a timely manner. Rather than compromise our high-quality standards and use lower quality materials, we choose to wait for the appropriate materials to process your order. Should this circumstance arise, we will contact you via phone or email and make arrangements satisfactory to both parties.