Terms and Conditions

Acceptance of These Terms

These Terms and Conditions govern your use of the Hale Pet Door website, including www.halepetdoor.com, and your purchase or use of products and services offered through the site. By accessing the site, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms and Conditions and our related policies.

If you do not agree to these terms, please do not use our website or place an order through it.

Who We Are

Hale Pet Door designs and manufactures premium pet doors and related products in Colorado. Throughout these terms, “Hale Pet Door,” “Company,” “we,” “us,” and “our” refer to Hale Pet Door and the website through which our products and services are offered.

Eligibility and Account Responsibility

You may use this website only if you are legally able to enter into a binding agreement under applicable law. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to provide accurate, current, and complete information, including billing, shipping, and contact details, and to update that information if it changes.

Products and Availability

We strive to present our products, descriptions, dimensions, finishes, pricing, lead times, and images as accurately as possible. However, product displays, colors, measurements, specifications, and availability may vary, and occasional errors or omissions may occur.

Many Hale Pet Door products are built to order or customized based on the options you select. Product availability, production timing, and fulfillment estimates may change without notice.

We reserve the right to modify, discontinue, substitute, limit, or update products, specifications, materials, and pricing at any time without prior notice.

Orders, Pricing, and Payment

All prices are listed in U.S. dollars unless otherwise stated. Applicable shipping charges, taxes, duties, or other fees will be added at checkout where required.

An order confirmation does not mean we have accepted your order. We reserve the right to review, limit, refuse, or cancel any order for reasons including pricing or listing errors, suspected fraud, payment issues, product unavailability, or other legitimate business concerns. If we cancel an order after payment has been received, we will refund the amount we collected for the canceled portion of the order.

By submitting payment information, you represent that you are authorized to use the payment method provided and authorize us to charge the full amount of your purchase, including applicable taxes, shipping, and other disclosed charges.

Custom, Made-to-Order, and Modified Products

Because many Hale Pet Door products are custom, made to order, modified, or produced to your selected specifications, additional restrictions may apply to cancellations, returns, and exchanges.

Products involving custom sizing, glass components, factory modifications, non-standard dimensions, ramps, barriers, or other special configurations may be treated as custom products. Please review our Returns & Exchanges Policy before placing your order.

Shipping and Delivery

Shipping and processing timelines are estimates only and are not guaranteed unless expressly stated otherwise in writing. Delivery dates may be affected by product configuration, order volume, carrier delays, weather, holidays, and events outside our control.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, additional charges, or failed delivery caused by incorrect or incomplete address information provided by you.

Please review our Shipping Help & Delivery Information page for more details about processing timelines and delivery expectations.

Returns, Exchanges, and Warranty

Returns, exchanges, and warranty coverage are subject to our published policies and any applicable consumer protection laws.

• Returns & Exchanges Policy
• Warranty Information

If there is a conflict between these Terms and a more specific published policy regarding returns, exchanges, or warranty coverage, the more specific policy will control for that subject matter.

Installation, Product Use, and Safety

You are responsible for choosing products that are appropriate for your pet, home, door, wall, glass, screen, or other installation environment. Proper measurement, installation, adjustment, and maintenance are important to product performance and safety.

Hale Pet Door is not responsible for problems caused by improper measurements, improper installation, misuse, unauthorized modification, neglect, accidents, abuse, ordinary wear, or use in a manner inconsistent with product instructions or intended use.

Acceptable Use of the Website

You agree not to use the site in any way that:

• Violates any law or regulation
• Interferes with or disrupts the website or related systems
• Attempts to gain unauthorized access to accounts, data, or infrastructure
• Uses scraping, bots, or automated tools in a harmful or abusive manner
• Introduces malware, malicious code, or other harmful material
• Infringes the rights of Hale Pet Door or any third party

We may suspend or restrict access to the website if we believe a user has violated these terms or engaged in harmful, fraudulent, or abusive conduct.

Intellectual Property

All content on this website, including text, graphics, product images, logos, icons, videos, documents, layouts, design elements, and software, is owned by Hale Pet Door or its licensors and is protected by applicable intellectual property laws.

You may view, print, or use website content only for personal, non-commercial use related to shopping, researching products, or interacting with our services. You may not reproduce, republish, distribute, modify, create derivative works from, or commercially exploit website content without our prior written permission.

Reviews, Feedback, and Submitted Content

If you submit reviews, feedback, suggestions, photos, testimonials, or other content to us, you grant Hale Pet Door a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, publish, display, adapt, and share that content in connection with our business, marketing, and customer support operations, subject to applicable law and our privacy practices.

You represent that any content you submit is accurate to the best of your knowledge, does not violate the rights of any other person or entity, and is not unlawful, misleading, defamatory, or abusive.

Third-Party Services and Links

Our website may contain links to third-party websites, tools, platforms, or services, including payment, financing, analytics, shipping, installation, dealer, or ecommerce-related providers. We do not control those third-party services and are not responsible for their content, terms, privacy practices, availability, or performance.

Your use of third-party services is governed by the terms and policies of those third parties.

Disclaimer of Warranties

Except for any express warranty we publish in writing, and to the maximum extent permitted by law, the website and its content are provided on an “as is” and “as available” basis. We do not warrant that the website will be uninterrupted, error-free, secure, or free from harmful components, or that all information on the site will always be complete, current, or accurate.

Nothing in these Terms excludes any warranty or right that cannot be excluded under applicable law.

Limitation of Liability

To the maximum extent permitted by law, Hale Pet Door will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, loss of use, business interruption, or loss of goodwill, arising out of or related to your use of the website, products, or services.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the website, products, or services will not exceed the amount you paid us for the specific product or service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless Hale Pet Door and its affiliates, officers, employees, agents, and service providers from and against claims, liabilities, damages, losses, and expenses arising out of or related to your violation of these terms, your misuse of the website, or your infringement of any rights of another person or entity.

Governing Law

These Terms and Conditions are governed by the laws of the State of Colorado, without regard to conflict of law principles, except where applicable law requires otherwise.

Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes become effective means you accept the revised terms.

Contact Us

If you have any questions about these Terms and Conditions, please contact us: